FastFin Solutions
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📜 Terms of Service & Conditions

Effective Date: March 5, 2025 | Governed under the Indian Contract Act, 1872

Welcome to FastFin Solutions. These Terms of Service constitute an electronic contract formed under the Information Technology Act, 2000 and the Indian Contract Act, 1872. By accessing our website (fastfinsolutions.com), requesting quotations, purchasing hardware, or entering into service/maintenance contracts with us, you agree to be bound by these Terms.

1. Commercial Quotations & Proposals

  • Validity: All commercial quotes, estimates, and Bills of Materials (BoM) remain valid for 15 calendar days from issuance.
  • Goods & Services Tax (GST): Applicable statutory GST (18% / standard rates) is levied on all hardware supply and service contracts.
  • Site Feasibility: Quotes are based on preliminary visual assessment. Unforeseen structural obstacles requiring specialized core-cutting, concealed conduit, or civil work will be quoted via a formal Change Order.

2. Hardware Procurement & OEM Warranties

  • Authenticity: All supplied equipment (Hikvision, CP Plus, Dahua, eSSL, Suprema, Sophos, Fortinet, Cisco, HP, Dell) is 100% genuine and sourced through authorized Indian distribution channels.
  • OEM Warranty Pass-Through: Products carry standard warranty provided directly by the Original Equipment Manufacturer (OEM). FastFin Solutions provides full RMA ticket liaison and factory service center coordination.
  • Warranty Exclusions: Physical damage, burned PCB circuits due to electrical surges/lightning strikes, liquid ingress, or unauthorized tampering are strictly excluded from warranty coverage.

3. Installation & Handover Acceptance

  • Client Readiness: Clients agree to provide uninterrupted electricity, clean working site access, necessary drilling permissions, and network connectivity before engineer dispatch.
  • Handover Demonstration: A joint commissioning test is performed post-installation to verify camera angles, recording retention, biometric enrollments, or firewall rules. The installation is deemed accepted upon live handover demonstration.

4. Annual Maintenance Contracts (AMC) & SLA

  • Scope: AMC agreements include routine monthly preventive inspections, camera lens cleaning, DVR/NVR health diagnostics, switch diagnostics, and emergency breakdown visits during business hours (Mon–Sat, 10:00 AM – 7:00 PM IST).
  • Turnaround SLA: On-site response is provided within 2–4 hours within Indore municipal limits and 4–6 hours across Pithampur and Dewas industrial clusters.

5. Governing Law & Dispute Jurisdiction

  • These Terms and all commercial contracts are governed by and construed under the laws of the Republic of India.
  • All disputes shall be subject to the exclusive legal jurisdiction of the competent courts in Indore, Madhya Pradesh, India.

6. Contact Details